Frequently Asked Questions

We offer flat rate standard shipping worldwide for USD $5. Free standard shipping is available on orders over USD $60.

Yes. We offer free standard shipping on orders over USD $60.

Estimated delivery is typically 7–14 business days after dispatch, depending on your destination and local courier. Orders are usually processed within 1–3 business days before shipping.

Yes. We ship to most countries worldwide.

Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number and tracking link. If you haven’t received your tracking details within the expected processing time, please contact us.

Orders are typically processed within 1–3 business days.

If your order has not yet entered processing, we’ll do our best to accommodate changes. Please contact us as soon as possible at support@a2k.london. Once processing has begun, changes may no longer be possible.

Once an order has entered processing, it can no longer be cancelled or modified. If you need assistance, please contact us as soon as possible and we’ll do our best to help.

We use a wide range of carefully selected materials, including sterling silver, gold-plated brass, stainless steel, freshwater pearls, enamel, resin, porcelain, natural gemstones and certified moissanite. Material details are listed on each product page.

Many of our designs are handcrafted and hand-finished by skilled artisans. Each product page specifies the materials and craftsmanship used where applicable.

Many of our designs are handcrafted or feature natural materials such as freshwater pearls and natural gemstones. As a result, slight variations in color, shape or texture may occur. These natural differences are part of the beauty and uniqueness of each piece.

Yes. Our moissanite is lab-grown, ethically sourced and carefully selected for its exceptional brilliance and quality.

Yes. We make every effort to ensure our product descriptions and photographs accurately represent each item. Minor variations may occur due to lighting, screen settings and the crafted nature of some designs.

Yes. We carefully measure each item and provide dimensions on the product page whenever possible. As many of our products are handcrafted, slight variations may occur.

Items may be returned within 30 days of delivery, provided they are unworn, unused, in their original packaging, and all tags remain attached.

Customers are responsible for return shipping costs unless the item is incorrect, defective or sent in error.

Refunds are issued within 14 days of return approval.

We do not currently offer direct exchanges. If you’d like a different item, please return your original purchase (subject to our return policy) and place a new order.

We accept all major credit and debit cards, including Visa, Mastercard and American Express, as well as PayPal, Apple Pay, Google Pay, and Shop Pay where available. Available payment methods may vary depending on your location and device.

Yes. Your payment information is protected using SSL encryption and secure payment processing. A2K London does not store your full payment card details, helping ensure your personal information remains safe and secure.

Payment is authorized and charged when you complete your purchase at checkout. You’ll receive an order confirmation email once your payment has been successfully processed.

Yes. We offer a 30-day craftsmanship guarantee against manufacturing defects. If you believe your item has a workmanship issue, please contact us with your order number and photos, and we’ll be happy to review it and provide an appropriate solution.

Please contact us within 7 days of delivery at support@a2k.london with your order number and clear photos of the item. Once we’ve reviewed your case, we’ll arrange an appropriate resolution, such as a replacement or refund where applicable.

Store your jewelry in a cool, dry place away from direct sunlight and humidity. To help prevent scratches and tangling, we recommend storing each piece separately in its original pouch or jewelry box. Gently wipe your jewelry with a soft cloth after wearing.

We do not recommend wearing your jewelry while showering, swimming or exercising. To help preserve its finish and extend its lifespan, avoid prolonged contact with water, perfumes, lotions and household chemicals.

To help preserve the gold-plated finish, avoid contact with water, perfumes, lotions and harsh chemicals. Remove your jewelry before swimming, showering or exercising, and store it separately when not in use. Gently polish with a soft, dry cloth to maintain its shine.

Clean pearls and enamel jewelry gently with a soft, dry cloth after wearing. Avoid abrasive cleaners, ultrasonic cleaners and harsh chemicals, as these may damage delicate surfaces and crafted finishes. Always store these pieces separately to help prevent scratches.